Eastbound welcomes all patient complaints and suggestions for improvement.
To offer feedback or make a complaint, please contact the clinic via telephone, utilise our suggestion box situated in our waiting room, email our reception team, or post a letter addressed to management.
We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential, and impartial. To lodge a complaint with the HCC, please fill out a complaint form online at www.hcc.vic.gov.au, or phone 1300 582 113 between 9 am and 5 pm, Monday to Friday to discuss your complaint.
